Frequently Asked Questions

Find answers to common questions about our mobile recharge services in UAE.

FAQ

Recharge Process

Questions about how to recharge your mobile phone and the process involved.

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Payment & Billing

Information about payment methods, billing, and transaction security.

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Support & Account

Help with account management and customer support queries.

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Recharge Process

To recharge your mobile phone, follow these steps:
  1. Select your mobile operator
  2. Enter your mobile number
  3. Choose the recharge amount
  4. Select your payment method
  5. Complete the payment
The recharge will be processed instantly after successful payment.

Most recharges are processed instantly. However, in rare cases, it may take up to 5 minutes to complete the transaction. You will receive a confirmation message once the recharge is successful.

We support all major operators in UAE, including Etisalat, Du, Virgin Mobile, and others. You can find a complete list of supported operators on our Operators page.

Payment & Billing

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All payments are processed securely using industry-standard encryption.

Yes, we use industry-standard SSL encryption to protect your payment information. We never store your complete card details on our servers. All transactions are processed securely through our payment partners.

Yes, we regularly offer discounts and promotions. You can find current offers on our Services page or subscribe to our newsletter to receive updates about new promotions.

Support & Account

You can create an account by clicking the "Register" button and filling out the registration form. You'll need to provide your name, email address, phone number, and create a password. Creating an account allows you to track your recharge history and save payment methods.

Our customer support team is available 24/7. You can contact us through:

To reset your password:
  1. Click on "Forgot Password" on the login page
  2. Enter your registered email address
  3. Follow the instructions sent to your email
  4. Create a new password

Still Have Questions?

Our support team is here to help you with any questions you may have.

Contact Support